I am having problems with the HovalConnect app.

Are you having problems with the HovalConnect app on your smartphone or tablet?

 Your smartphone’s operating system 

Please start by checking your smartphone’s operating system. The HovalConnect app runs on the Android and Apple iOS operating system versions that are supported by the manufacturers. Unfortunately, you cannot use HovalConnect on smartphones with older operating system versions. If you do not have an up-to-date operating system, you can use HovalConnect via a browser. In this case, you will receive your plant messages via e-mail rather than push notifications.  

Reinstalling the app 

If your operating system is not the problem, it may help to uninstall the app and download it again from whichever app store you use (Google Play or the Apple App Store). See your smartphone’s user guide for information on how to uninstall an app, or go direct to Google (Android) or Apple:  
Android: https://support.google.com/android/answer/2521768?hl=en
Apple: https://support.apple.com/en-gb/HT207618

If reinstalling does not solve the problem, please contact the HovalConnect service team at connect@hoval.com.
 
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