Hoval provides information on how to deal with the corona virus

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The current situation surrounding corona virus is currently causing uncertainty worldwide. We would therefore like to inform you about the measures Hoval is taking to protect its customers, business partners and employees and how various scenarios are being dealt with.

The health of its employees while at the same time ensuring reliable availability for customers is a top priority for Hoval. For this reason, various measures have been developed to help prevent the spread of the virus.

 

The following measures have already been implemented at Hoval:

  • Hoval employees have been informed in detail about hygiene measures to prevent the spread of the virus. This is done both via leaflets from the authorities and through discussions within the teams.
  • Virucidal disinfectants for the hands are available to employees in all offices.
  • Hoval offers unrestricted operation in customer service even in the current situation: The service team are still available for customers.
  • A pandemic plan ensures that Hoval assesses the overall situation on a daily basis and can therefore react flexibly and quickly to any new situations.

Questions and answers

What hygiene measures have Hoval instructed its employees on?

Hoval employees are instructed to ensure comprehensive hand hygiene with virucidal disinfectants, and to keep their distance from other people. In addition, all employees are required to place themselves in self-quarantine even if the symptoms of the disease are only mild, in accordance with the information sheets of the authorities, and to refrain from being physically present in the office.

I have made an appointment with a Hoval service technician – will this still take place?

Hoval is following the recommendations of the authorities, which ensures that an employee with symptoms is not on duty. With reliable operation in customer service, Hoval ensures that agreed appointments can take place. However, employees are advised to avoid shaking hands and close physical contact. If a customer does not wish to make use of the appointment due to the current situation, Hoval will be pleased to offer an alternative appointment.

What is the current availability of spare parts for my Hoval heating, cooling or ventilation system?

Hoval's logistics management ensures that the availability of spare parts can be ensured over a long period of time. If there are any availability problems, Hoval will inform the customer in good time.

I have been tested positive for the corona virus or am in official quarantine. My heating system has failed. What now?

The health of the employees is a top priority for Hoval. At the same time, it is important to be able to offer a reliable service even in this outstanding situation. In the event of an illness, Hoval asks its customers for trusting openness and transparency - only this way is it possible to find an individual solution for the customer and at the same time provide the best possible protection for Hoval employees.

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