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What do the LED colours on the HovalConnect gateway mean?

 

  

The HovalConnect gateway is a white box measuring approximately 10x10 cm, which you can use to connect your Hoval system to the internet.

The gateway can be connected to the internet using a LAN cable or the WLAN antenna, depending on your configuration.

 

Your gateway has 3 LED indicators

Power supply LED (1)

When this LED on the left lights up, a power supply is available via the CAN bus or an external source. In cases where WLAN gateways are being used, Hoval recommends using a power supply unit to ensure that an external power supply is present.

CAN bus LED (2)

The centre LED indicator shows the status of the connection to the CAN bus:
 
Establishing connection to CAN bus

LED flashes blue

Connection to CAN bus present 

LED lights up blue

No connection to CAN bus

LED lights up red

Send an e-mail to
connect@hoval.com 

Network LED (3)

The LED indicator on the right shows the status of your network connection:
 

LED Red

Meaning
No network connection/no internet connection or general connection problem
 
Solution
1. Select the right WLAN and enter the password on the control module (see instructions)
2. Make sure an internet connection is available
 
 

LED flashing red

Meaning
No connection to HovalDesk (TopTronic E online) and HovalConnect
(but internet connection still available)
 
Solution
Enable firewall ports (see download)
 
 

LED Magenta (purple)

Meaning
No time synchronisation/no connection to NTP OR no authentication for encrypted connection possible

Solution
1. Enable firewall ports (see download)
2. Contact support: connect@hoval.com

Please provide the colour of the network LED (3), your gateway serial number and your customer information.
 
 

LED Yellow

Meaning
HovalConnect not activated and no connection to HovalDesk
(TopTronic E online)

Solution
1. Is your system located in Austria, Switzerland or Germany?
Request to have your system activated at:  
https://www.hoval.com/hovalconnect-activation

2. Other countries: contact support:connect@hoval.com

Please provide the colour of the network LED (3), your gateway serial number and your customer information.

 

LED Alternately green and yellow (every 6 seconds)

Meaning
HovalConnect not activated and connection to HovalDesk
(TopTronic E online)

Solution
1. Is your system located in Austria, Switzerland or Germany?
Request to have your system activated at:
https://www.hoval.com/hovalconnect-activation

2. Other countries: Your HovalConnect gateway is connecting to HovalDesk (TopTronic E online) as planned; please register your system at HovalDesk.

 

LED Blue

Meaning
Connection to HovalConnect only
(HovalConnect activation performed)

 

LED Green

Meaning
Connection to HovalDesk only 
(TopTronic E online)

 

LED Alternately blue and green (every 6 seconds)

Meaning
Connection to HovalConnect and HovalDesk
(TopTronic E online)

 

LED flashing cyan (turquoise)

Meaning
Data logging active on USB stick