What do the LED colours on the HovalConnect gateway mean?

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The HovalConnect gateway is a white box measuring approximately 10x10 cm, which you can use to connect your Hoval system to the internet.

The gateway can be connected to the internet using a LAN cable or the WLAN antenna, depending on your configuration.

Your gateway has 3 LED indicators

Power supply LED (1)

When this LED on the left lights up, a power supply is available via the CAN bus or an external source. In cases where WLAN gateways are being used, Hoval recommends using a power supply unit to ensure that an external power supply is present.

CAN bus LED (2)

The centre LED indicator shows the status of the connection to the CAN bus:

Establishing connection to CAN bus

LED flashes blue

Connection to CAN bus present

LED lights up blue

No connection to CAN bus

LED lights up red

Send an e-mail to
connect@hoval.com

Network LED (3)

The LED indicator on the right shows the status of your network connection:

LED Red

Meaning

No network connection/no internet connection or general connection problem

Solution

1. Select the right WLAN and enter the password on the control module (see instructions)

2. Make sure an internet connection is available

LED flashing red

Meaning

No connection to HovalConnect (but internet connection still available)

Solution
Enable firewall ports (see download)

LED Magenta (purple)
Meaning
No time synchronisation/no connection to NTP OR no authentication for encrypted connection possible

Solution
1. Enable firewall ports (see download)
2. Contact support: connect@hoval.com

Please provide the colour of the network LED (3), your gateway serial number and your customer information.

LED Yellow
Meaning
HovalConnect not activated.

Solution
Please ensure you have downloaded the HovalConnect app from the Google Play Store or Apple App Store and that you have registered your gateway via "Add system" or tapped "Request activation," and that your information has been submitted correctly. If it still doesn't work, please contact support at connect@hoval.com.

Please provide the colour of the network LED (3), your gateway serial number and your customer information.

LED Alternately green and yellow (every 6 seconds)
Meaning
HovalConnect not activated.

Solution
Please ensure you have downloaded the HovalConnect app from the Google Play Store or Apple App Store and that you have registered your gateway via "Add system" or tapped "Request activation," and that your information has been submitted correctly. If it still doesn't work, please contact support at connect@hoval.com.

Please provide the colour of the network LED (3), your gateway serial number and your customer information.

LED Blue
Meaning
Connection to HovalConnect only
(HovalConnect activation performed)

LED flashing cyan (turquoise)
Meaning
Data logging active on USB stick

Download