HovalConnect FAQ

To register, please go to the HovalConnect login page and follow the registration steps.
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Yes, you can change your saved e-mail address.

For your own security, the e-mail address can only be changed by contacting our customer service team. Please use the contact form on the right to request the change. We will contact you and explain what steps need to be taken.

For security reasons, the WLAN password can only be changed on one of the Hoval control modules directly (e.g. on your Hoval plant or a wall-mounted control module). Follow the steps in the instructions.

For security reasons, the WLAN can only be changed on one of the Hoval control modules directly (e.g. on your Hoval plant or a wall-mounted control module). Follow the steps in the instructions.

The times in plant messages shown on the heating control module may differ from the times displayed on the HovalConnect platform or in an e-mail or push notification.
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Want to make sure you are using the latest version of the HovalConnect app?
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You can find an overview of the functions offered by HovalConnect in a web browser and in the mobile app here.

Is the HovalConnect app showing that your plant is “offline”? Does the connection to your plant keep dropping out?
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Are you having problems with the HovalConnect app on your smartphone or tablet?
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Are you having problems entering your Plant Key or are you unable to find it? What is the Plant Key?
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Are the dashboard and/or weather data not being displayed after you have logged in? This is usually because your browser is not downloading this data again.
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