HovalConnect FAQ

How do I register my Hoval heating system with HovalConnect?

To register, please go to the HovalConnect login page and follow the registration steps.
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Can I change my e-mail address?

Yes, you can change your saved e-mail address.

For your own security, the e-mail address can only be changed by contacting our customer service team. Please use the contact form on the right to request the change. We will contact you and explain what steps need to be taken.

How do I change the WLAN password?

For security reasons, the WLAN password can only be changed on one of the Hoval control modules directly (e.g. on your Hoval plant or a wall-mounted control module). Follow the steps in the instructions.

How do I change the WLAN for my Hoval plant?

For security reasons, the WLAN can only be changed on one of the Hoval control modules directly (e.g. on your Hoval plant or a wall-mounted control module). Follow the steps in the instructions.

Why do HovalConnect and the control module show different times for error messages?

The times in plant messages shown on the heating control module may differ from the times displayed on the HovalConnect platform or in an e-mail or push notification.
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How do I update my HovalConnect app?

Want to make sure you are using the latest version of the HovalConnect app?
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What functions does HovalConnect offer?

You can find an overview of the functions offered by HovalConnect in a web browser and in the mobile app here.

What can I do if my plant is offline or the connection keeps dropping out?

Is the HovalConnect app showing that your plant is “offline”? Does the connection to your plant keep dropping out?
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I am having problems with the HovalConnect app.

Are you having problems with the HovalConnect app on your smartphone or tablet?
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I am having problems entering the Plant Key.

Are you having problems entering your Plant Key or are you unable to find it? What is the Plant Key?
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The dashboard and weather data are not being displayed.

Are the dashboard and/or weather data not being displayed after you have logged in? This is usually because your browser is not downloading this data again.
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